Last updated: 1. 7. 2023

1. Introduction

1.1. Thank you for shopping at Urbi et Orbi Papa (the “Company,” “we,” “our,” or “us”). We specialize in providing custom-made gifts, including authentic papal blessings, to our valued customers.

1.2. This Refund and Returns Policy outlines the terms and conditions for refunds and returns concerning your purchases of custom-made gifts on our e-shop at https://urbietorbipapa.com/ (the “Website”). By making a purchase from our Website, you agree to the policies outlined below.

2. Non-Returnable Custom-Made Gifts

2.1. Papal Blessings are custom-made gifts, created specifically for the individual named at the time of purchase. Due to their personalized nature, papal blessings are non-returnable and non-refundable.

2.2. Before finalizing your purchase, please ensure the accuracy of the name provided for the papal blessing. We are not responsible for any inaccuracies or spelling errors in the name provided by the customer.

3. Returns for Damaged or Defective Items

3.1. In the unlikely event that your order arrives damaged or defective, please contact our Customer Support Team within 30 days of receiving the item. We will work with you to resolve the issue promptly.

3.2. To initiate the return process for a damaged or defective item, please provide us with clear images of the item clearly showing the damage or defect. Our Customer Support Team will guide you through the necessary steps for returning the item.

3.3. Once the return is approved, we will provide you with instructions on how to return the damaged or defective item. We will bear the return shipping costs in such cases.

3.4. Upon receiving the returned item, we will inspect it to verify the damage or defect. If the return is approved, we will process a refund or offer a replacement, depending on your preference.

4. Refunds

4.1. Refunds for eligible returns will be issued to the original payment method used for the purchase.

4.2. For approved returns of damaged or defective items, we will process the refund within [number of days, e.g., 5 days] of receiving the returned item and verifying the damage or defect.

4.3. Please note that the processing time for refunds may vary depending on your payment provider and their policies.

5. Contact Information

5.1. If you have any questions, concerns, or requests related to our Refund and Returns Policy, please contact our Customer Support Team at:

Urbi et Orbi Papa, s.r.o.
Tichá 5888/24
Malacky 901 01

Company number: 55 541 551

Email: hello@urbietorbipapa.com